Privacy Policy

Information We Collect

When you use HighClass Mart, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery address provided during registration or checkout.
• Payment Information: We process payments via third-party gateways (bKash, Nagad, Visa/Mastercard). We do not store full payment card details.
• Usage Data: Pages visited, products viewed, search queries, and browsing patterns to improve your experience.
• Device Information: Browser type, operating system, and IP address for security and analytics purposes.

How We Use Your Information

• To process and fulfill your orders and send order confirmations via SMS/email.
• To provide customer support and respond to inquiries.
• To personalize your shopping experience and recommend relevant products.
• To send promotional offers, newsletters, and updates (you may opt out anytime).
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and regulatory requirements.

Information Sharing

We do not sell your personal information. We may share your data with:

• Delivery Partners: Your name, phone number, and address are shared with courier services to fulfill deliveries.
• Payment Processors: Payment gateways receive transaction data to process payments securely.
• Analytics Providers: Aggregated, anonymized data may be shared with analytics services.
• Legal Authorities: We may disclose information when required by law or to protect our rights.

Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and protect your account credentials.

Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

Your Rights

• Access: Request a copy of your personal data we hold.
• Correction: Update or correct inaccurate information in your account.
• Deletion: Request deletion of your account and personal data.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at privacy@highclassmart.com.

Children's Privacy

HighClass Mart is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes your acceptance of the updated policy.